Privacy Policy

Effective Date: 1st June 2025
Last Updated: 1st June 2025

MRPLN LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information, as well as your rights as user and your customers under global and regional data protection laws, we provide tailored solution for maximum complying with different data protection lows for Enterprises including the General Data Protection Regulation (GDPR), Saudi Personal Data Protection Law (PDPL), UAE Federal Law No. 45 of 2021, and relevant US privacy laws.
Please reach us to have tailored Data protection specific measures for your data (applies for Enterprise Subscription plans)

By using our website or services, you agree to this Privacy Policy and our Data Processing Agreement (DPA) and Terms of Use . If you disagree, please refrain from using our platform.

1. Who We Are

Data Controller: MRPLN LLC
Contact Information:
- Email: contact@mrpln.com
- Address: 5830 E 2nd St, Ste 7000 #21096, Casper, Wyoming 82609, USA

For privacy-related questions or concerns, please contact us.

2. Information We Collect

We collect the following types of information:

2.1 Direct Personal Data

Information you provide directly, such as:

Name, email address, phone number, WhatsApp number, organization, city of residence, and billing information and Business essential information required for using our services or other user required information for essential for providing the service and communication.

2.2 Indirect Personal Data

Information about third parties (e.g., your customers) that you upload to our platform. This may include names, emails, phone numbers, WhatsApp number, content preference, address, profession, education or other data. this information you collect from your customers and authorized to share with us to provide the service requested, after Getting and confirm required consent please refer to (Consent & User Data | MRPLN)

2.3 Device Information

Automatically collected data when you visit our website, such as:

Browser type, IP address, time zone, and cookie identifiers.
Interaction data, including pages viewed and referring URLs.

3. How We Use Your Data

We process your data for the following purposes:

Provision of Services: To provide and improve our platform, process transactions, and respond to inquiries.
Analytics and Insights: To understand usage patterns and enhance user experience.
Compliance and Legal Obligations: To comply with applicable laws and regulations.
AI-Powered Features: To deliver AI-driven services, where applicable.

4. Roles and Responsibilities

Data Controller:
- For personal data uploaded to our platform, you (the user) act as the data controller, responsible for ensuring compliance with data protection laws, including obtaining necessary consents from your customers. see Consent & User Data | MRPLN
Data Processor:
- We act as the data processor, handling data solely on your instructions as outlined in our Data Processing Agreement (DPA).
- Read the Data Processing Agreement (DPA) at our Terms of Use.
Sub-Processors:
- We use trusted third-party providers for data processing, Data Storage, Hosting, email notifications, SMS communication serves, WhatsApp communication serves, building and Managment of webpages and other services, including but not limited to:
  - AWS (Amazon web servers), Microsoft, WordPress, SendGrid, Twilio, OpenAI, DeepSeek, Google, and others.

A full list of sub-processors is available upon request.

5. Data Transfers

Storage Location:
- Customer records are visible and accessible only to the user who uploaded them.
- Data is encrypted at rest and in transit, stored on secure infrastructure (e.g., AWS in UAE / USA).
- Default Data storage region is United States (AWS USA).
- Enterprise users can request Data storage Localization by contacting us before plan start and registration.
- MRPLN does not use, share, or sell any customer data beyond the nature of data processing on behalf of our users. Data Processing Agreement
- Users can delete contacts at any time and request full removal for compliance purpose.
Cross-Border Transfers:
- Where data transfers store location are necessary (e.g., for support or analytics), we implement safeguards such as Standard Contractual Clauses (SCCs) for GDPR compliance.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request access to your data. and data entered for your customers.
Correction: Request correction of inaccurate data.
Erasure: Request deletion of your data (subject to legal obligations).
Restriction/Objection: Restrict or object to certain processing activities.
Withdraw Consent: Withdraw consent where processing is based consent.

To exercise your rights, contact us or send written signed consent by email.

7. Data Security

We implement robust measures to protect your data, including:

Encryption of data.
Role-based access controls.
Regular audits and vulnerability assessments.

8. Data Retention

Direct Data: Retained as long as necessary for the purposes outlined or as required by law.
Indirect Data: Retained only as long as necessary to provide services or fulfil legal obligations.
Deletion: Upon account termination or request, data will be securely deleted or anonymized. based on availability and resourced timelines.

9. Updates to This Policy

We reserve the right to update this Privacy Policy without further notice for minor changes. For significant changes, we will notify you via email or platform notifications before updates take effect. The latest version will always be accessible on our website.

10. Contact Us

For privacy Policy-related inquiries, contact:
MRPLN LLC
5830 E 2nd St, Ste 7000 #21096, Casper, Wyoming 82609, USA
Email: contact@mrpln.com